Privacy Policy

Collection of Personal Information

Norwest Community Association collects personal information from members and other parties such as name, marital status, contact details, bank and credit card details, details of other family members, event attendance and demographic data. Norwest Community Association may also collect information from public record and third parties.

When you access our website(s), we may use software embedded in our website (such as JavaScript) and we may place small data files (or cookies) on your computer or other device to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page and how we perform in providing content to you.

We may gather your IP address (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users’ movement, and gather broad demographic information. This information does not identify you personally.

You may wish to participate other social media platforms hosted by Norwest Community Association. Norwest Community Association cannot be held responsible if you share personal information on these platforms that is subsequently used, misused or otherwise appropriated by another user.

Our websites and social media platforms may contain links to other websites and platforms operated by third parties over which Norwest Community Association has no control. We make no representations or warranties in relation to the privacy practices of any third-party websites. Third parties are responsible for informing you about their own privacy practices.

Use and Disclosure of Personal Data

Generally, Norwest Community Association uses this personal information:

  • To provide and enhance member services, including insurance services;
  • To verify your identity;
  • To process payment and issue receipts;
  • To provide statistical information to funding bodies;
  • To communicate relevant news, updates, promotions, competitions, reports and other information;
  • To provide access to certain parts of our website or social media platform;
  • To conduct research and evaluation;
  • To enable the development and marketing of other products and services, and to improve our customer service including tailoring our website when you log on to make it more relevant to you; and
  • For reasons authorised or required by law.

Norwest Community Association may disclose your personal information to our third party service providers including web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, research and marketing agencies, consultants, professional advisors and experts such as accountants, solicitors and business advisors.

Security of Personal Data

Norwest Community Association take reasonable steps to keep personal information secure, accurate and up to date. Information transmitted over the internet is not always secure. The security of links outside Norwest Community Association cannot be guaranteed.

Wherever practicable, Norwest Community Association will store personal information on data servers that are owned or controlled by Norwest Community Association and are located in the geographical borders of Australia. However, some of your information may be transferred, stored, processed, used or disclosed overseas if our service providers are located overseas.

Access to Personal Information

You may request access to your own information to update, inspect or delete your personal information by contacting Norwest Community Association. You will need to verify your information. Where permitted or required by law we may refuse to do so. Where there is a dispute about the facts we may note this dispute. Where Norwest Community Association is not able to comply with your request you will be notified. Norwest Community Association reserves the right to charge a fee for this service.

Third Party Disclosure

Norwest Community Association may exchange your information with third parties where permitted or required by law or for the purposes set above.


By submitting a photograph(s) to Norwest Community Association you authorise to use it Norwest Community Association in any way, including for marketing and promotion purposes.


If you have a complaint regarding privacy issues, please contact the Norwest Community Association Privacy Officer.

Privacy Officer

Norwest Community Association has appointed its Public Officer as the Privacy Officer. The Privacy Officer can be contracted as follows:

By email:

Questions and Further Enquiries

For any questions about our Privacy Policy please contact us.